Fees, Insurance & New Patients

Transparent pricing, extended health coverage and community rates to help you access the care you need.

What to Expect When You Start Care

  • A person receiving a massage on their arm at a spa or therapy session, with their arm relaxed on a white surface.

    1. Comprehensive Assessment

    We begin with a detailed review of your medical history, symptoms, goals and lifestyle. This may include a TCM assessment, physical exam and functional testing, depending on your needs.

  • A man is receiving a medical procedure or assistance from two healthcare workers, one of whom is holding his arm, in a room with large windows and medical equipment.

    2. Integrated Plan of Care

    Your practitioners collaborate to design a plan that may blend acupuncture, rehab, counselling, herbal medicine, massage, chiropractic or other therapies—delivered in a sequence that makes sense for your body.

  • A man in glasses and a navy blue sweater helping a young girl sit up in a medical or educational setting, with a background of wooden paneling and large windows.

    3. Ongoing Support & Prevention

    We monitor your progress, adjust your treatment plan and work with you on long-term strategies for prevention, maintenance and independence.

Treatment Fees

Our goal is to provide high-quality, accessible, and affordable care so you can experience meaningful treatment without added financial stress. Please review our fee schedule below. If you have any questions or would like to book an appointment, our team is happy to assist you. We look forward to supporting your health and well-being.

Note: All prices are subject to applicable taxes, except where exempt (e.g., acupuncture, chiropractic, naturopathic, psychotherapy and physiotherapy services)

Late Cancellation Policy

To respect our practitioners' time and ensure fair scheduling, we require a minimum of 24 hours’ notice for appointment cancellations or rescheduling. Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be charged the full treatment fee, as short-notice changes do not allow sufficient time to offer the appointment to another patient. We understand that unexpected situations can arise. If you are unwell or experiencing an emergency, please contact our team as soon as possible so we can support you appropriately. Thank you for your understanding and for helping us maintain a respectful and sustainable clinic environment.

New Patient FAQs

Insurance Coverage & Payment Options

  • Many extended health plans cover acupuncture, chiropractic, naturopathic medicine, massage therapy, psychotherapy and physiotherapy, either fully or partially.

  • We recommend checking your individual policy for coverage details, annual limits and any restrictions.

  • Counselling services are not covered by OHIP, but may be covered under “Registered Psychotherapist” or “Registered Social Worker” in your benefits plan.

Payments accepted: Debit, Visa, MasterCard, American Express and e-transfer.

Motor Vehicle Accident (MVA) Claims

Our clinic is licensed under FSRA (formerly FSCO) to handle Motor Vehicle Accident (MVA) cases. We understand that forms and insurance processes can be overwhelming when you’re trying to recover.

  • Assistance with treatment plans and OCF forms for minor and major injuries

  • Direct billing of invoices to insurers where applicable

  • Coordination with your lawyer and insurance adjuster

Integrative treatment plans that may include acupuncture, rehab, chiropractic, massage and psychotherapy

*  Complete Balance accepts Motor Vehicle Claims and follows FSCO guidelines. Please contact us for information regarding rates, as they differ from those above.

*  MVA patients may be required to pay for the initial MVA assessment upfront. If the treatment plan is approved, the assessment fee may be reimbursed where applicable. A 5% processing fee will be applied to all reimbursements.

Accessible Care Program

To help make care more accessible for those experiencing financial difficulties, we offer reduced-rate treatments during designated clinic hours for select services, including acupuncture, chiropractic care, psychotherapy, and registered massage therapy.

Note: Spots are limited, and eligibility is assessed through a short questionnaire to support equitable access.

Community Rates Overview

  • Community acupuncture (assessment + treatment): from $55 - $75

  • Community chiropractic assessments and follow-ups: discounted rates available

  • Community psychotherapy sessions: reduced fees with select therapists

  • Community massage therapy (RMT) sessions (30–60 minutes): discounted rates available

  • Community physiotherapy sessions:

Note: Documentation may be requested, and community spots are subject to availability.

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What to Expect at Your First Visit

“Care Should Meet People Where They Are.”

— Complete Balance