Fees, Insurance & New Patients

Transparent pricing, extended health coverage and community rates to help you access the care you need.

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Treatment Fees

We strive to keep our fees fair and transparent. Below is a general overview; exact fees may vary by practitioner and session length.

Note: All prices are subject to applicable taxes, except where exempt (e.g., acupuncture, chiropractic, naturopathic, psychotherapy and physiotherapy services)

  • Close-up of a person receiving an acupuncture treatment, where thin needles are inserted into the skin.

    Acupuncture, Moxibustion & Laser Treatments

    Initial TCM Assessment (30–45 minutes): from approx. $105–$135

    Follow-up acupuncture sessions: from approx. $125, with extended sessions available for more complex needs.

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    Psychotherapy Services

    Free 15-minute consultation with a psychotherapist.

    Individual sessions with Registered Psychotherapist: from approx. $145–$180 per 50 minutes, depending on training and role.

    Social worker and couple/family rates available.

  • Person receiving a massage on their back with hands applying pressure.

    Massage Therapy (RMT)

    Various session lengths available, with community and standard rates.

  • A person receives a vaccination shot in their upper arm from a healthcare professional.

    Chiropractic, Naturopathic & Other Services

    Initial and follow-up fees vary by service. Please contact us for the most up-to-date details.

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Insurance Coverage & Payment Options

  • Many extended health plans cover acupuncture, chiropractic, naturopathic medicine, massage therapy, psychotherapy and physiotherapy, either fully or partially.

  • We recommend checking your individual policy for coverage details, annual limits and any restrictions.

  • Counselling services are not covered by OHIP, but may be covered under “Registered Psychotherapist” or “Registered Social Worker” in your benefits plan.

Payments accepted: Debit, Visa, MasterCard, American Express and e-transfer.

Community Program & Sliding-Scale Options

To support those without insurance or facing financial difficulties, we offer a Community Program with discounted rates for acupuncture, chiropractic, psychotherapy and registered massage therapy. Spots are limited and may involve a brief screening to determine eligibility.

Community Rates Overview

  • Community acupuncture (assessment + treatment): from approx. $65

  • Community chiropractic assessments and follow-ups: discounted rates available

  • Community psychotherapy sessions: reduced fees with select therapists

  • Community RMT sessions (30–60 minutes): discounted rates available

Note:
Documentation may be requested, and community spots are subject to availability.

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Motor Vehicle Accident (MVA) Claims

Our clinic is licensed under FSRA (formerly FSCO) to handle Motor Vehicle Accident (MVA) cases. We understand that forms and insurance processes can be overwhelming when you’re trying to recover.

  • Assistance with treatment plans and OCF forms for minor and major injuries

  • Direct billing of invoices to insurers where applicable

  • Coordination with your lawyer and insurance adjuster

  • Integrative treatment plans that may include acupuncture, rehab, chiropractic, massage and psychotherapy

New Patient FAQs

  • You can book online, call 416-901-2873 or email info@mycompletebalance.com. For psychotherapy, you may start with a free 15-minute consultation.

  • Bring your health card (for identification), any relevant medical reports, a list of medications and your extended health insurance details if applicable.

  • It depends on your condition, how long it has been present and your overall health. Your practitioner will discuss a recommended frequency after your assessment.

  • We require 24 hours’ notice to cancel or reschedule appointments. Missed or late-cancelled appointments without sufficient notice may be charged the full appointment fee.

  • Certain psychotherapy and consultation services may be available virtually; please contact us for current options.

 Contact & Hours

Hours
Mon–Thu: 9:00am – 7:00pm
Fri: 10:00am – 6:00pm
Sat: 9:00am – 5:00pm
Sun: Closed

Location
245 Fairview Mall Drive, Unit 100, North York, ON, M2J 4T1